In addition to live chat, Yomdel provides market-leading mystery shopping services to the removals industry, enabling you to see your brand through the eyes of your customers.
By getting every-day shoppers to engage with your employees and report back on their experience, you can make fundamental changes to the way you work and trust that your staff know how to delight your customers every time! Crucially you can also benchmark your business performance against your competitors, by including them in your mystery shopping project, providing you with a head to head comparison.
Yomdel shoppers pose as everyday customers and record their interactions with your staff using covert recording equipment. The results will highlight what you need to change in order to deliver a consistently fantastic experience that keeps your customers coming back time and again.
Unlike other providers of mystery shopping, we insist on assigning shoppers that are local to the area. This means that every interaction is guaranteed to be natural, and ensures the engagement you see is completely authentic.