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Help travel sector recover

HELP TRAVEL RECOVER

LET'S GET THE TRAVEL SECTOR BUZZING AGAIN

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Save Travel example questions 2

 

 

As the UK consumer dares to dream of holidays, with an end of lockdown plan emerging, they are likely to bombard travel and accommodation sites in overwhelming numbers.

And they will have questions that go beyond what they can read. They will want answers, and most of all reassurance, whilst facts remain uncertain.

The companies who will secure early bookings, and sell out quickest, are those who build trust fastest. And that means capturing and holding the customer's attention whilst you have them on your site.

So to help accelerate recovery in Travel, we've put an offer together, to do just that.

 

 

WHAT'S THE OFFER TO HELP TRAVEL?

From now until 31 March 2021, Yomdel are offering any travel business 25% OFF all costs for Yomdel's fully managed 24/7 Live Chat.

Put Live Chat on your travel website, managed 24/7 by our expert operators, and we will increase the captured leads you generate on your site by up to 50%.

25% OFF SET UP COSTS

Saving you over £100

25% OFF CHAT COSTS

Save every month, whilst generating new leads

25% OFF ANY PRODUCT

Includes Live Chat add-ons, and Mystery Shopping

 

HOW CAN LIVE CHAT HELP YOUR TRAVEL BUSINESS?

The presence of Live Chat on your website makes huge differences to customer confidence in your brand, and their likelihood to make a booking.

It dramatically increases your ability to offer instant service at a critical moment for the customer: whether to stay on your website or not.

  • INCREASE ONLINE BOOKINGS

    Being available 24/7 to your visitors, via Live Chat, constantly makes the difference between a prospect leaving your site without an answer to a question they have, and getting that answer and having confidence to make a booking as a direct consequence.

  • DRIVE PROACTIVE WEBSITE CONVERSION

    Our expert Live Chat operators, are skilled at asking the right questions, and nurturing your site visitors to make an active enquiry - for prices, availability, options, etc

  • REDUCE BOUNCE RATES

    People jump to conclusions. If they can't quickly see what they want, they leave a site. The presence of Live Chat offers a quick, easy way for them to ask for what they want, and leads directly to higher engagement and conversions.

  • DIRECT TO CHAT LINKS IN YOUR COMMS

    In addition to your website, you can put 'Direct to Chat' links in your marketing and service communications: emails, social posts, SMS, even in pdf brochures. Use them anywhere to direct prospects and customers to an instant 2 way conversation that will deliver them one step closer to a booking.

  • MAXIMISE SALES CONVERSION

    Yomdel Live Chat can be directly integrated with your telephone sales team, so that the hottest leads can be transferred in real time from Live Chat to one of your staff. It also integrates with all widely used CRM systems, for automated transfer of leads if you require. All of which drives efficiency and effectiveness of conversion.

  • BE AVAILABLE WHEN YOU ARE NOT THERE

    With reduced staff levels, sickness, absence or sheer work overload, you cannot be available every hour of the day, let alone at night (when on average 45% of prospects will visit). Friendly, human chat operators provide a first line of contact for visitors, and will filter and prioritise follow-up actions required.

  • GROW CUSTOMER VALUE

    Customers who use Live Chat, consistently score our service at 96% satisfaction levels. You will delight your customers, and increase your brand reputation, leading to word of mouth recommendation and higher levels of repeat business.

  • MANAGE CUSTOMER SERVICE QUERIES

    In addition to converting new visitors, 24/7 Live Chat can be there for current customers, responding out of hours, providing answers and reassurance, ultimately reducing cancellations and even growing incremental revenue.

What is Yomdel Live Chat - FINAL

 

VIDEO EXPLAINER

Watch our quick video for an introduction to the basics of Live Chat.

 

And find out more about our Travel Sector services.

See our Travel Sector services

 

Yomdel is a member of The Institute of Travel & Tourism and supplier of 24/7 Live Chat and Mystery Shopping to multiple travel, hospitality and leisure companies.

ITT website logo
Sydney Seaplanes website logo
Yomdel were producing more leads than we did in the daytime, AND they were converting to bookings at higher levels as well.
Aaron Shaw
CEO | Sydney Seaplanes
Camm & Hooper website logo
The missing link was our ability to engage with those web visitors, not just during the day but at night and at weekends.
Rebecca Hadley
Head of Marketing | Camm & Hooper
 

CAN WE CHAT?

I'd love to grab some time to hear about your challenges, and whether there is anything I can do to help. Just pick a time in the diary that suits you.


SCHEDULE A CHAT