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Self Storage Mystery Shopping

SSA MYSTERY SHOPPING

Bespoke packages exclusively for SSA UK Members

SEE MEMBER EXCLUSIVE INFORMATION SHEET

 

DRIVING SUCCESS IN SELF-STORAGE

The SSA UK offers a custom designed mystery shopping service, exclusively for members, through Yomdel.

Carefully selected by the SSA UK, with 15 years experience in the UK, Yomdel Mystery Shopping is recommended for all UK members. 

 

SSA website logo

 

SEE MEMBER EXCLUSIVE INFORMATION SHEET

HOW MYSTERY SHOPPING WORKS

By getting everyday shoppers to engage with your employees and report back on their experience, you can identify improvements in the way you work, and train and empower your staff to delight your customers every time! 

Yomdel shoppers pose as everyday customers and record their interactions with your staff. Unlike other providers we always assign local shoppers. This makes every interaction a natural and authentic customer experience. 

After completion, you receive a detailed report containing performance scores and actionable insights, highlighting what you need to change in order to deliver a consistently fantastic customer experience.

 

WHY USE SSA MYSTERY SHOPPING?

  1. Generate essential insight into your customer's experience

  2. Understand your sales processes & staff performance up to the point of sale, via online, phone & face to face enquiries

  3. Use custom designed shopper scenarios specific to self storage

  4. Compare your prices and services directly with your competitors

  5. Take advantage of discounted package rates, EXCLUSIVE to SSA UK members.

 

attic self storage case study

 

HOW DO I SIGN UP?

Once you have read our detailed pricing and information sheet, if you'd like to know the finer details, just get in touch with us by any of the following options: 

  1. Leave your contact details in the form here, and we'll get straight back to you.

  2. Drop us an email at clientservices@yomdel.com

  3. Or you can arrange a chat here with Gina, our Head of Insight Services, at a time that works for you:

    Meet with Gina Mayhead, Yomdel Head of Insight Services
We look forward to hearing from you.
 

 

FANCY A BROADER CONVERSATION?

If you'd like to chat about any of our SSA services, or how to deliver exceptional Customer Experience, we'd be happy to talk anytime.


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